Live chat and messaging
Cere Insight 2.0 handles customer conversations through its built-in live chat and inbox stack. The product is not dependent on third-party customer messaging or external helpdesk platforms; these capabilities are delivered as part of the platform.
Architecture summary
- Super admin: Register a messaging environment (base URL + API key)
- Organization: Environment is assigned (per your setup)
- Project: Live chat connection — create agent and webhook
- Inbox: Web, email, or WhatsApp channel
Inbox types
- Web widget: Embeddable script for your site
- Email: IMAP/SMTP or provider-specific fields
- WhatsApp: WhatsApp Business Cloud credentials
Widget script
Embed with generated <script> and config token; colors and text are driven by product forms.
Detailed guide
For full steps and sample requests, see the live chat / inbox integration guide in the main frontend repository; keep the path prefix aligned with /api/v1.