Channel types
With Cere Insight you choose which channels customers can reach you on.
Web widget
- Chat bubble embedded on your site
- Customization: colors, greeting text, position
- Integration via generated widget script
Email
- Incoming mail to your support address handled as an inbox
- IMAP/SMTP or provider-specific fields (per backend forms)
WhatsApp
- Official line via WhatsApp Business Cloud API
- Phone number and token configuration
Roadmap
Other channels (Telegram, Slack, etc.) depend on the product roadmap.